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Marketing Systems and Processes Blue Dolphin Business Development Gear Up

The way to achieve more effective marketing includes having the correct systems and processes in place.

Developing marketing systems can offer several benefits to SME (Small and Medium-sized Enterprise) businesses. Here are some key advantages:

  1. Increased Efficiency: Implementing marketing systems allows SMEs to streamline their marketing processes. Automation and standardised workflows enable businesses to save time and effort, making their marketing activities more efficient. By automating tasks like email campaigns, social media scheduling, and customer segmentation, SMEs can focus on other critical aspects of their business.
  2. Targeted Marketing: Marketing systems help SMEs better understand their target audience through data analysis and segmentation. By collecting and analysing customer information, businesses can create personalised marketing campaigns, tailor their messaging, and deliver targeted promotions. This targeted approach enhances customer engagement and increases the likelihood of conversion.
  3. Improved Customer Relationship Management: Marketing systems often integrate customer relationship management (CRM) functionalities. These tools allow SMEs to store and manage customer data, track interactions, and gain insights into customer behaviour. By centralising customer information, SMEs can provide better customer service, nurture relationships, and identify opportunities for upselling or cross-selling.
  4. Enhanced Branding and Communication: Marketing systems enable SMEs to establish a consistent brand image across different channels and touchpoints. They can create and manage branded templates for emails, social media posts, and other marketing materials. Consistent messaging and branding enhance brand recognition, build trust, and create a professional image in the market.
  5. Data-Driven Decision Making: Marketing systems provide SMEs with access to valuable data and analytics. By tracking and measuring key performance indicators (KPIs) such as website traffic, conversion rates, and campaign ROI, businesses can make informed decisions. Data-driven insights help SMEs understand the effectiveness of their marketing strategies, identify areas for improvement, and allocate resources more efficiently.
  6. Scalability and Growth: Implementing marketing systems equips SMEs with scalable solutions. As businesses grow, marketing systems can accommodate increased volumes of data, expanded campaigns, and higher customer interactions. These systems often offer flexibility and customisation options to adapt to evolving business needs, supporting SMEs’ growth and expansion plans.
  7. Cost Savings: While marketing systems may require an initial investment, they can lead to cost savings in the long run. Automation reduces the need for manual labour, optimising resource allocation. Moreover, targeted marketing campaigns increase conversion rates and ROI, maximizing the value derived from marketing budgets.

Developing marketing systems empowers SME businesses to optimize their marketing efforts, drive growth, and achieve a competitive edge in the market.

marketing systems blue dolphin
marketing systems blue dolphin

Developing Marketing Systems

When an SME aims to develop marketing systems, it’s essential to follow a systematic approach to ensure effectiveness and efficiency. Here’s a step-by-step guide:

  1. Identify Goals and Objectives: Begin by clearly defining your marketing goals and objectives. Determine what you want to achieve with your marketing systems, such as increasing brand awareness, generating leads, driving sales, or improving customer retention. Specific and measurable goals will help guide the development process.
  2. Conduct a Marketing Audit: Evaluate your existing marketing strategies, processes, and tools. Identify areas where improvements can be made and potential gaps that need to be addressed. Assess your current data collection and analysis capabilities, customer relationship management, automation tools, and marketing channels.
  3. Define Target Audience: Understand your target audience and their preferences. Create buyer personas to represent your ideal customers. Gather data about their demographics, behaviors, interests, and pain points. This information will guide your marketing system development to ensure effective targeting and personalisation.
  4. Select Marketing System Tools: Research and select appropriate marketing system tools that align with your business goals and budget. Look for solutions that integrate essential features like email marketing, social media management, customer relationship management (CRM), analytics, automation, and campaign tracking. Consider cloud-based systems for scalability and flexibility.
  5. Integrate Data and Systems: Ensure smooth integration between your marketing systems and other business systems, such as CRM, e-commerce platforms, and customer support systems. This integration will enable a seamless flow of data and streamline processes.
  6. Implement Automation: Leverage automation to improve efficiency and productivity. Automate repetitive tasks like email campaigns, social media scheduling, lead nurturing, and customer segmentation. This will free up time for your team to focus on strategic activities and personalised engagement.
  7. Establish Metrics and Analytics: Define key performance indicators (KPIs) to measure the success of your marketing efforts. Set up analytics tools to track and analyze data from your marketing systems. Monitor metrics like website traffic, conversion rates, email open rates, click-through rates, social media engagement, and ROI. Regularly review the data to gain insights and make data-driven decisions.
  8. Train and Empower Your Team: Provide adequate training to your marketing team on how to effectively use the marketing systems and tools. Ensure they understand the system’s features, functionalities, and best practices. Encourage continuous learning and provide ongoing support to empower them to leverage the marketing systems effectively.
  9. Test, Iterate, and Optimise: Continuously test different strategies, campaigns, and messaging within your marketing systems. Collect feedback and analyze results to identify what works best for your target audience. Make data-driven optimizations to improve performance and achieve your marketing goals.
  10. Monitor and Adapt: Regularly monitor the performance of your marketing systems. Stay updated with industry trends, emerging technologies, and changes in consumer behavior. Adapt your marketing systems accordingly to stay ahead of the competition and meet evolving customer expectations.

Remember, developing marketing systems is an ongoing process. It requires continuous evaluation, optimisation, and adaptation to keep up with the dynamic marketing landscape and your business’s evolving needs.

Are your existing marketing systems fit for purpose

  • Are all your customers categorised and how do you make sure that they are communicated with in the appropriate timescale
  • Do you have a system in place to monitor all the interactions you have with a prospect (or like many of the companies we see they have multiple spreadsheets and bits of paper)
  • When you send an email do you know who opens, if they click through and importantly whether they would benefit from a call
  • When was the last time you checked out how well your website was performing and what changes / amendments were required to improve conversion

Practical Help To Improve and Integrate Marketing & Sales

The marketing / sales process is only as good as the weakest part of the process

  • Whats the point in getting a list of prospects if you dont follow up any sales activities
  • How do you progress an enquiry that comes into the website
  • The prospect who rang in and made a general enquiry, how do we make sure their details are captured and they are followed up correctly
  • When attending a trade show how can we make sure that all of the promotional elements required to make the show a success are in place
  • How do we ensure that everyone who deals with customers is “on message” and that we avoid the “multiple variations” of sales presentations

If you would like to find out more about how we help companies improve (or implement) marketing and sales processes please click here

we improve your marketing systems and processes
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