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Terms and Conditions


In these terms “we/us/our” means Blue Dolphin Ltd and “you” means the Client/customer, whose name appears on the Blue Dolphin Ltd proposal/quotation. The “Contract” means the agreement between you and us based on correspondence indicating acceptance of our proposal/quotation. The “project” and/or “development” means the work to be carried out as specified in the Blue Dolphin Ltd proposal/quotation.


A link or copy of these terms and conditions are provided along with project quotations and must be agreed prior to work commencing. Alternatively, payment of an advance fee or payment online is an acceptance of our terms and conditions. These terms and conditions are always available on our website for review.


Charges for services to be provided by Blue Dolphin Ltd are defined in the project quotation that the Client receives via email.

Quotations are valid for a period of 30 days unless alternate timescales have been agreed beforehand with the Client. Blue Dolphin Ltd reserves the right to alter or decline to provide a quotation after expiry of the valid timescale.

  • Web Development projects costs exceeding  £1000 (ex vat) will require an advance payment of fifty (50) percent of the project quotation total before work will commence.
  • The remaining balance of the project quotation total will be due 60 days after the start of project provided the work has been completed to the satisfaction of our client. Invoices will be provided by Blue Dolphin Ltd upon completion of the work for Web Development and Design and any associated services. Invoices are normally sent via email at the end of project/website completions.  Invoices are due within thirty (30) days of receipt after which a reminder will be sent to the Client. If the invoice has not been settled after sixty (60) days then Blue Dolphin Ltd will consider the account to be in default.
  • Web Development projects costing below £1000 ex Vat will require an advance payment of one hundred (100) percent of the project quotation total before work will commence, work will start immediately when we are in receipt of payment. Payment for services is due can be made by BACS or by online payment through Blue Dolphin Ltd shopping cart(A link will be sent as part of the invoice).

Project Schedule and Content Control

In the majority of projects, Blue Dolphin Ltd will install and publicly post or supply the Client’s Web site by the date specified in the project proposal. If no such date is specified, the timescale shall be within four weeks of the date initial payment is received from the Client, unless a delay is specifically requested by the Client and agreed by Blue Dolphin Ltd. An alternate time scale can be agreed during the initial project discussion.In return, the Client agrees to delegate a single individual as ‘first-point-of-call’ to aid Blue Dolphin Ltd with completing the project in a satisfactory and expedient manner.During the project, Blue Dolphin Ltd will require the Client to provide copy and images. If content is not provided within four (4) weeks of an official request by email then Blue Dolphin Ltd reserves the right to advise the Client of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If content is not provided within eight (8) weeks from the original email request then the Client is considered to be in default of the project, the project will be terminated and the Client sent the final invoice for immediate payment. Blue Dolphin Ltd will agree, at its discretion, to recommence the project after agreement is reached on a new quotation document and once the original fees have been paid.

Client Review

Blue Dolphin Ltd will provide the Client with an opportunity to review the appearance and content of the Web site during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Blue Dolphin Ltd otherwise within ten (10) days of the date the materials are made available to the Client.


If the Client in default has any information or files on Blue Dolphin Ltd’ Web space, Blue Dolphin Ltd can, at its discretion,remove all such material from its web space. Blue Dolphin Ltd is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Blue Dolphin Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Blue Dolphin Ltd in enforcing these Terms and Conditions.


Termination of the Web Development project by the Client must be requested in writing and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.


The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Blue Dolphin Ltd the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Blue Dolphin Ltd permission and rights for use of the same and agrees to indemnify and hold harmless Blue Dolphin Ltd from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for Web site design and/or placement shall be regarded as a guarantee by the Client to Blue Dolphin Ltd that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.


  1. You retain ownership of copyright, trademarks and other intellectual property rights in materials that you provide to us for use in the development.
  2. All copyright, trade-marks, patents created, developed, subsisting or used in or in connection with the design and development of the project will be transferred to you on settlement of all outstanding sums due.
  3. Ownership of the Intellectual Property Rights of the development/programming code/design will remain with Blue Dolphin Ltd contractor until all outstanding sums due to Blue Dolphin Ltd have been paid in full, whereupon ownership will transfer to you.
  4. Intellectual Property Rights of the development/programming code/design are not transferable to any third parties and furthermore, any associated software/systems may not be re-distributed, sold or rented unless otherwise agreed by Blue Dolphin in writing

Media Delivery Requirements

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered via e-mail, CD-Rom, DVD, or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format.

The specific requirements will be discussed and agreed with the Client prior to commencement of the project. Although every reasonable attempt shall be made by Blue Dolphin Ltd to return to the Client any images or printed material provided for use in creation of the Client’s Web site, such return cannot be guaranteed.

Access Requirements

If the Client’s Web site is to be installed on a third-party server, Blue Dolphin Ltd must be granted temporary read/write access to the Client’s storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

Post Project Alterations

Blue Dolphin Ltd cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. Blue Dolphin Ltd may require a one-off Web Development charge before resolving any issues that may arise.

Third Party Services

Blue Dolphin Ltd may require the usage of third party services – for example, credit card processing – to complete the Client’s project requirements and will ensure these services are integrated into the project and working correctly upon completion. Blue Dolphin Ltd cannot be held responsible for subsequent changes or issues with these third party services that may result in issues on the Client’s website and may require a one-off Web Development charge before resolving any problems that may arise.

Domain Names

Blue Dolphin Ltd may purchase domain names on behalf of the Client.  When Blue Dolphin have purchased any Domain on behalf of the customer this will remain the property of Blue Dolphin, should the client express an interest in becoming a the registrant of the domain, Blue Dolphin will invoice the client the cost of the domain once payment has been received along with any  other outstanding invoices related to the domain or website build activities, Blue Dolphin will invoice the client for the domain renewal cost and repeat the billing process on the renewal date.

 For .com, .org and .net domains, reminder emails regarding payment and renewal invoice  will be sent out to the client at point of domain renewal. Domains ending in are automatically renewed ten (10) days before expiration. In this case, the 

Client must notify Blue Dolphin Ltd that they do not wish to keep the domain thirty (30) days before the expiration date. The loss, cancellation or otherwise of the domain brought about by none or late payment is not the responsibility of Blue Dolphin Ltd. 

The Client should keep a record of the due dates  for payment to ensure that payment is received in good time.


These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Governing Law

This Agreement shall be governed by English Law.

For more information visit our website 

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